Service Terms & Conditions
Please read our Terms & Conditions carefully, as they are subject to change as the Provider deems necessary. All Clients (the Client) must agree to the Terms & Conditions below in order to receive any services from Bluestar Cleaners, LLC (the Provider). Failure to read these Terms & Conditions may result in contract rescheduling, cancellation, or termination at the provider's discretion.
1. Services Not Provided
1.1) All services that Bluestar Cleaners LLC expressly offers are this provider’s express specialty services.
1.2) Services which are not offered by the provider include:
a) Infestation and pest control
b) Electrical, plumbing, HVAC, or other repair services
c) Handling of biohazardous material
d) Cleaning or handling antique/valuable items
e) Moving services
f) Child or pet care services
g) Tasks involving heights which are deemed to be unreachable, even when using a 3-step ladder and extension pole
2: Walk-Through Inspection Policy
2.1) Walk-through inspections are $20-$30 (plus tax) for all first-time services, and are discounted on the client’s final invoice.
2.2) Payment for walk-through inspections are due on the day before the agreed-upon Walk-Through Date by 11:59pm (our clients may find it helpful to think of this charge as a “deposit” toward all future services!).
2.3) All Clients receive a walk-through inspection as a prerequisite to receiving services from this provider.
2.4) Any of the criteria in sections 3, 7, or 8 are included in the exceptions to “3)", with any other exceptions being made situationally, professionally, and respectfully to the client.
2.5) Requesting to receive a quote will NOT incur this fee, but receiving a free quote does not always contribute toward Walk-Through Inspections (with few exceptions).
2.6) Clients who have not received a walk-through inspection in more than one year are required to pay a walk-through inspection fee prior to receiving their next service in order to help our cleaning professionals plan and prepare for services.
3. Rescheduling, Cancellation, & Termination (RCT) Policy
3.1) Rescheduling, Cancellation and/or Termination of Service (“Service RCT/RCT”) may occur as needed by the client or by the provider, and can be done up until 8:00 PM the night prior to the proposed service time/date via PHONE, TEXT, or EMAIL without incurring a cancellation fee.
3.2) In the event of illness, some form of force majeure event, or other reasonably-unplanned issue which may lead to Service RCT, the provider has the ultimate say in deciding whether or not to allow RCT.
3.3) The client’s lack of communication, due notice, or other failure to reasonably comply with the provider in this area may result in a charge of up to HALF OF THE FULL AMOUNT DUE on a client’s corresponding Service Quote & Summary.
4. Charges & Fees Policy
4.1) The client shall comply with any charges or fees that have been presented to the client by the provider within 48 hours of post-service completion.
4.2) The client agrees to pay any charges or fees directly to the provider by the explicit DUE date on the invoice(s) issued by the provider.
4.3) Any estimates given by the provider should not be considered final, nor any form of billing total. These estimates are, however, intended to give clients a more accurate range of service cost/pricing!
4.4) All estimates given by the provider are subject to change at the provider’s discretion in order to accurately estimate any time, supplies, or effort needed to meet the client’s needs.
5. Refund Policy
5.1) Refunds may be reasonably calculated based on such aspects as hours already worked, supplies/materials/equipment already used, and any instances specified in section 7 of this policy.
5.2) Refunds which both are and aren’t related to RCT (found in section 3 of this policy), are ultimately at the discretion of the Provider, and can be conducted at any time they see fit, as needed.
5.3) Due to the provider’s mandated compliance with PCI DSS, refunds cannot be returned to ANY client using a differing payment method to one which was originally used to pay for services or other charges or fees.
6. Confidentiality Policy
1) The Client and Provider are both subject to any and all current/existing confidentiality laws, as well as safety protocol involving information which could reasonably be considered to be private, sensitive, confidential, or personal.
2) The provider agrees to keep all clients’ information (such as contact/phone, address, home security codes, home-access procedures, etc.) and any other information which the Provider may accidentally encounter in the Client’s home which may meet this criteria.
3) The client agrees to keep all the provider’s business information, identification numbers, personal documentation, or methods used to select, recruit, or train their express employees confidential.
4) The client takes responsibility for keeping all reasonably-confidential information about the provider or their other clients private (regardless of whether or not any/all of the information was discovered intentionally).
7. Force Majeure Events & Illness Policy:
7.1) Those events which may cause proposed services to be rescheduled/cancelled/terminated, and which are outside of the Provider’s/Client’s reasonable control, include those such as:
a) Personal contagious illness or disease
b) Floods, fires, earthquakes, or any other forms of natural disaster
c) Pandemics, epidemics, or governmental actions/events (those of which may be related to new laws, regulations, closures, or business operations).
8. Health & Safety Policy
8.1) The provider shall perform for the client all tasks and services which were expressly agreed to by both parties (with exceptions specified in section 9 of this policy). This includes all Services which DO NOT include:
a) Heights which are not reachable even when using a 2- to 3-step ladder;
b). Specialized pest-control services;
c) Specialized tasks such as plumbing or HVAC work, or any others specified by the provider in various ways;
d) Tasks involving the removal of hazardous, poisonous, or unsafe substances or chemicals, or undue quantities/spillage of said potential substances;
e) Broken glass, lead, or fiberglass removal/pickup/disposal;
f) Other tasks which may involve the care of a living being such as a pet or child, which are outside the scope of the Provider’s expressly-communicated and advertised Services.
9. Service Completion/Follow-Up Policy
9.1) The provider shall perform and attempt to complete all tasks and services which were expressly agreed upon with the Client.
9.2) The provider’s ability to complete all tasks and services are dependent upon the length of service, level of clutter, and level of dirt present at the service location.
9.3) Depending on the level of service completion, the client or provider may desire to extend the service in order to complete a service.
9.4) If a service was incomplete to the dissatisfaction of the client, follow-up services will be discussed and agreed upon by both the client and provider.
9.5) NONE of our Follow-Up Services will incur further charges, fees, or payments from the client to the provider.
Application Form Acknowledgement
I, the applicant, have allowed my electronic signature to be used in order to express my consent to Bluestar Cleaners, LLC, who will not be liable for the agreed-upon conduction, nor completion of these services.
Bluestar Cleaners, LLC is under NO RESPONSIBILITY to provide service for this residence if any hazardous or unsafe conditions apply to the service residence specified by the client. Please refer to the "Services" page for more details about which services our company can and can not provide!