Service Terms & Conditions
Please read our Terms & Conditions carefully, as they are subject to change as the Provider deems necessary. All Clients must agree to the Terms & Conditions below in order to receive any services from Bluestar Cleaners, LLC. Failure to read these Terms & Conditions may result in contract rescheduling, cancellation, or termination at the provider's discretion.
Walk-Through Inspection Policy:
Walk-through inspections are $20-$30, and are usually discounted on the client’s final invoice. All Clients must receive a walk-through inspection in order to receive the express services of this provider, with exceptions made situationally by the provider.
Rescheduling, Cancellation and Termination of Service Policy:
All services may be rescheduled as needed by the client or by the provider, and can be done up until 8:00 PM the night prior to the proposed service time/date via PHONE, TEXT, or EMAIL. In the event of illness, some form of force majeure event, or other reasonably-unplanned issue which may lead to service rescheduling, cancellation, or termination, the provider, Bluestar Cleaners LLC, has the ultimate say in deciding whether or not to allow said rescheduling, cancellation, or termination. The client’s lack of communication, due notice, or other failure to reasonably comply with the provider in this area may result in a charge of up to HALF OF THE FULL AMOUNT DUE on the Client’s corresponding Service Quote & Summary, provided to the Client prior to Services being conducted at their Service Location.
Charges & Fees Policy:
The client shall comply with, as well as pay any charges or fees that have been presented to the client by the provider in the interest of procuring services for the client in relation to the provider’s specified area of expertise. The client agrees to do so by the due date on any outstanding invoices, and any payments to the client’s outstanding balance shall be done by the explicit DUE date on the invoice(s) provided to them. Any payable charges and fees are subject to change at the provider’s discretion in order to accurately estimate the time, supplies, and effort needed to meet the needs of the client, and used ethically by the provider in order to license, operate, and provide high-quality service to all of our clients.
Refund Policy:
Refunds may be reasonably calculated based on such aspects as hours worked, supplies/materials/equipment already used, and legitimate occurrences of any form of force majeure event. Those refunds, both related and not related to service cancellation or termination, etc., are ultimately at the discretion of the Provider, and can be conducted at any time they see fit, as needed.
IMPORTANT: Due to the provider’s mandated compliance with PCI DSS, and due to this compliance with those security standards, refunds may only be returned to clients VIA THE ORIGINAL PAYMENT METHOD USED, and cannot be transferred back to a client using a different payment method.
Confidentiality Policy:
The Client and Provider are both subject to any and all current/existing confidentiality laws, and general safety protocol involving information which could reasonably be considered to be private, sensitive, confidential, or personal. The provider agrees to keep all clients’ information (such as contact/phone, address, home security codes, home-access procedures) and any other information which the Provider may accidentally encounter in the Client’s home which may meet this criteria. Further, the provider’s business information, identification numbers, personal documentation, or methods used to select, recruit, or train their express employees may also be subject to this criteria, and it is the responsibility of the client to keep all reasonably-confidential information about the provider (including that of other clients) private.
Force Majeure Events & Illness Policy:
Those events which may cause proposed services to be rescheduled/cancelled/terminated, and which are outside of the Provider’s/Client’s reasonable control, include those such as (a. personal contagious illness or disease; (b. floods, fires, earthquakes, or any other forms of natural disaster; (c. pandemics, epidemics, or governmental actions/events related to new laws, regulations, closures, or business operations.
Health & Safety Policy:
The Provider shall perform all tasks and Services which are relevant and expressly agreed to with the Client’s consent, and all Services which DO NOT include (a. heights which are not reachable via a 2- to 3-step ladder; (b. specialized pest-control services; (c. specialized tasks such as plumbing or HVAC work, or any others specified on the provider's website or within this form; (d. tasks involving the removal of hazardous, poisonous, or unsafe substances or chemicals, or undue quantities/spillage of said potential substances; (e. broken glass, lead, or fiberglass removal/pickup/disposal; (f. other tasks which may involve the care of a living being such as a pet or child, which are outside the scope of the Provider’s expressly-communicated and advertised Services.
I acknowledge that Bluestar Cleaners, LLC will NOT provide any services specified in the New-Client Walk-Through Inspection Form, titled "Please Select Any Specialized Services Needed."
Acknowledgement: I, the applicant, allow my electronic signature to be used in order to establish consent to Bluestar Cleaners, LLC, who will not be liable for the conduction, nor completion of these services, and that selecting some of the services shown above may make this application VOID. Bluestar Cleaners, LLC is under NO RESPONSIBILITY to provide service for this residence if any of the previous conditions apply to the client. Please refer to my "Services" page for more details about which services our company can and can not provide!