Other Service Information
New Residential Clients
• All first-time services must have a First-Time Service/Deep-Clean on their home in order to prepare the area for regular service.
• Please see our Pre-Service Checklist for information on how to prepare for your cleaner!
• Please see our Terms & Conditions page prior to scheduling your first clean.
• Please remember that, as a small business, our company charges a few small fees to keep our business insured, supplied, and running smoothly. Please reach out to us with any questions as needed!
New Commercial Clients
• Licensing — Bluestar Cleaners LLC is licensed as an LLC in the state of Arkansas.
• Our Cleaners — Any employees hired by this company are subjected to a background check and extensive training procedures prior to entering your property.
• Accidents & Injuries — Our clients and employees are protected by insurance through ERGO | Next Insurance. Though we pride ourselves on taking care and attentively avoiding breaking any items, furniture, or hardware within clients’ homes, we have to acknowledge that accidents happen. Our business insurance serves to ensure that these occasional mishaps are always protected.
Bluestar Cleaners LLC happily serves other small businesses and commercial clients in the NWA area. Look no further, because we’ll scrub those front desks, offices, and restrooms until they’re clean, sanitary, and customer-ready!
Bluestar Cleaners LLC
Cancellation Policy
Cancellation may occur without incurring any charges or fees, as long as our clients follow the following guidelines:
• The client must cancel within the 24-hour period prior to their scheduled service
• To prevent charges/fees, the client must NOT cancel less than 2 hours prior to their scheduled service.
• If the client is not present to allow entry into the home, or if the client cancels as the cleaner arrives at the home, the client may incur a fee up to 50% of the projected price quoted by Bluestar Cleaners LLC, which was agreed upon by the client prior to the day of service.
All Frequently-Scheduled Residential Clients
• Regular services will ensure that your home not only gets clean, but that it stays clean.
• After a first-time service, any regular service up to 8 weeks between cleans will be considered a “regular” enough clean to heavily reduce dust, germs, and allergens, preventing the time and labor that goes into a deeper clean.
• Not sure what tasks get completed during a frequently-scheduled service, such as a weekly, bi-weekly, or monthly clean? Check out our Services page and select a service type to learn more!
Move-In & Move-Out Clients
• Bluestar Cleaners is a one of the best choices in NWA for move-in & move-out cleans. We serve homes, apartments, and other properties in the Northwest Arkansas region.
• All cleans of this type must be completely unfurnished. If furniture, boxes, or personal items are present to a degree which violates our Clutter Code (needs link), fees ranging from $50 to $400 may occur.
• For our list of tasks related to this clean type, please refer to our Deep-Cleaning Services page.
We aim for the best results possible when it comes to move-in or move-out cleans. However, we cannot guarantee absolute perfection unless the above criteria are met by our clients. Therefore, any actions which impact our team’s ability to ensure quality are always documented and priced as accurately and reasonably as possible.
Feel free to Contact Us or visit our Terms & Conditions page for more information!